Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us. This may include:

• •Personal identifiers: name, email address, phone number, and mailing address
• •Business information: company name, trade references, and business license details
• •Payment information: credit card numbers and billing addresses (processed securely through our payment provider)
• •Order history and product preferences
• •Communication records when you contact our customer service team

2. How We Use Your Information

We use the information we collect to:

• •Process and fulfill your orders, including shipping and delivery
• •Communicate with you about your orders, account, and customer service inquiries
• •Send promotional communications (with your consent), including new product announcements and special offers
• •Improve our website, products, and services
• •Detect and prevent fraud and unauthorized transactions
• •Comply with legal obligations and enforce our terms of service

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• •Service providers: We share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping carriers, email services)
• •Legal compliance: We may disclose information when required by law, legal process, or government request
• •Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• •With your consent: We may share information with your explicit permission

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• •SSL/TLS encryption for all data transmission
• •Encrypted storage of sensitive data
• •Regular security audits and vulnerability assessments
• •Restricted access to personal information on a need-to-know basis
• •PCI DSS compliance for payment card processing

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• •Essential cookies: Required for basic website functionality (e.g., shopping cart, authentication)
• •Analytics cookies: Help us understand how visitors interact with our website
• •Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate or incomplete information
• •Request deletion of your personal information
• •Opt out of marketing communications at any time
• •Request a copy of your data in a portable format
• •Object to certain processing of your personal information

California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for a minimum of 7 years for tax and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

• •Email: [email protected]
• •Phone: (213) 555-0100
• •Address: Mahe Trading, Inc., Los Angeles, California, USA